Job Description/ Position Description - As part of the team you will be responsible for the primary administration of all complex server farms and provide highest level of technical advice on Server Management, Project Delivery, Solutions, Architecture and consulting.Job Role/ Your future duties and responsibilities -As a Hardware Asset Management Analyst you are expected to be responsible for liaising with the various support teams and the client in order to ensure that the desired results are attained within agreed timelines. Further responsibilities include but are not limited to: • Deliver the Configuration function against defined service levels. • To ensure the accuracy of data held in the CMDB. • To action updates to the CMDB in a time house manner. • To initiate audits to an agreed schedule. • Process Audit results, action amendments, produce SLA reports for Hardware. • Produce Software Audit information, process results, and produce SLA reports for Software. • To monitor o... See More
Job Description/ Position Description - As part of the team you will be responsible for the primary administration of all complex server farms and provide highest level of technical advice on Server Management, Project Delivery, Solutions, Architecture and consulting.Job Role/ Your future duties and responsibilities -As a Hardware Asset Management Analyst you are expected to be responsible for liaising with the various support teams and the client in order to ensure that the desired results are attained within agreed timelines. Further responsibilities include but are not limited to: • Deliver the Configuration function against defined service levels. • To ensure the accuracy of data held in the CMDB. • To action updates to the CMDB in a time house manner. • To initiate audits to an agreed schedule. • Process Audit results, action amendments, produce SLA reports for Hardware. • Produce Software Audit information, process results, and produce SLA reports for Software. • To monitor other data sources and search for actions that may affect Configuration Management. • Become a focal point for Configuration requests initiated via the Service Delivery Managers. • Ensure CMDB is kept up to date by checking change/Incidents/Requests records for updates to CI's. • Produce the Billing Data Report. • To ensure resolver groups are following process and escalate/respond to issues.Required qualifications to be successful in this role -
Any Graduate / Post Graduate
Experience in logging Service Requests and support teams in managing the configuration environments in the centralized CMDB.
Experience in change process management in maintaining asset throughout the life-cycle in the clients environment.
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